Cookies and Accessibility Statement
Cookies
Cookies are small files saved on your phone, tablet or computer when you visit a website.
We use cookies to make My Account work.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
Necessary (8)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| DFORMS_SESSION_ID | https://manchester.portal.uk.empro.verintcloudservices.com/ | Allows forms to remember entered details during form submission | 28 days | HTTP Cookie |
| PORTAL_SESSION_ID | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | Session | HTTP Cookie |
| AUTH_SESSION_ID | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | Session | HTTP Cookie |
| AUTH_SESSION_ID_LEGACY | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | Session | HTTP Cookie |
| KEYCLOAK_IDENTITY | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | Session | HTTP Cookie |
| KEYCLOAK_IDENTITY_LEGACY | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | Session | HTTP Cookie |
| KEYCLOAK_SESSION | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | 12 hours | HTTP Cookie |
| KEYCLOAK_SESSION_LEGACY | https://auth.uk.empro.verintcloudservices.com/auth/realms/manchester-portal/ | Sets the status of the users session to account access | 12 hours | HTTP Cookie |
Accessibility Statement
This accessibility statement applies to the Verint Customer Portal.
This website is run by Manchester City Council and is designed to be used by as many people as possible. That means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without loss of content or the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of the website are not fully accessible:
- screen reader users will not be able to navigate the website using headings as landmarks
- keyboard focus indicators are missing or have low contrast
- there is a loss of content in the address look up dropdown and the cookies banner when zoomed into 400%
- the website logo contains insufficient alternative text
- the maps do not pass contrast ratio requirements and require more description for a screen reader user
Feedback and contact information
We're always looking to improve the accessibility of this website: if you have any problems that aren't already mentioned, or you think we're not meeting accessibility requirements, email us at webfeedback@manchester.gov.uk.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can email: webfeedback@manchester.gov.uk
We’ll consider your request and get back to you in 14 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Manchester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (website and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility (WCAG) 2.2 AA standards.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with accessibility regulations
Keyboard focus: indicator contrast ratio
The keyboard focus indicator contrast does not meet the 3:1 contrast ratio minimum on input boxes. This fails WCAG 1.4.11 Non-text Contrast Level AA. We plan to add the correct contrast ratio for all components and input boxes by May 2024. When we publish new content we will make sure our contrast ratio meets accessibility standards.
Contrast ratio: map colours
The colours used for the map do not meet the 3:1 contrast ratio minimum. This fails WCAG 1.4.11 Non-text Contrast Level AA. We plan to make sure the colours on the map meet the colour contrast ratio by May 2024. We will make sure that all new maps meet colour contrast accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 23 August 2024. It was last reviewed on 24 August 2024.
The website was last tested on 22 August 2024 against the WCAG 2.2 AA standard.
The test was carried out by Invuse. The most viewed pages were tested using automated and manual testing tools using Google Chrome, Microsoft Edge and Apple Safari.
